Fitbit’s activity trackers and smartwatches are amongst the most popular wearables out there. But let’s face it, as much as we like them they’re not perfect. Problems can happen. This article is part of our series on how to fix the most common issues.
Essential reading: Top fitness trackers and health gadgets
If your Fitbit is not charging, test the solutions below.
Restart your tracker
The first thing you should always try is restarting your tracker. This will fix internal problems that it might be having. It is also the solution if your Fitbit is not responding to button presses, taps, or swipes, if it is not connecting to the app or if it is not tracking your activity.
A hard-reboot of your fitness tracker restarts the device, but does not delete any data. We’ll use the two most popular Fitbit trackers as examples on how to restart.
On the Charge 3, press and hold the button on the left of its screen for 8 seconds. When you see a smiley icon and the tracker vibrates, your tracker has restarted. You are now ready to use it again.
To restart your Versa, press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds. Let go of the buttons.
Clean the tracker and charging cable
Dust and debris can accumulate over time and prevent the device from charging properly. Make sure you clean both.
When cleaning the tracker, use a cotton swab and rubbing alcohol to wipe the charging contacts. Use a gentle touch and don’t scrape it with anything that can damage the plating. Dust off and dry with a cloth or tissue before attempting to charge. It’s worth noting, devices with altimeters have a small hole on the back of the device. Don’t insert any items into this hole as it may damage the device.
The procedure to clean the charger is pretty much the same. Simply clean the pins with a cotton swab and rubbing alcohol. Dust and dry off when done and make sure that no pieces of the swab are left behind.
The USB port or outlet is faulty
There may be something wrong with the USB port. Try plugging your charger into a different port. A UL-certified wall charger will also work. Don’t use a USB hub.
The tracker isn’t connected securely to the charging cable
The problem may resolve itself if you do a simple realignment to the charger. This may connect the pins to the device if they were not positioned properly.
If none of this works, there is the odd chance the charger itself is faulty. If this case you will need to replace it with a new one. Before you do that its best to contact Fitbit’s Customer Support Team to evaluate your situation with their internal tools.
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