Just as important as the hardware inside your fitness tracker or smartwatch is the software. You should always make sure that it’s up to date. This is because companies occasionally release feature enhancements and bug fixes through firmware and operating system updates.
Essential reading: Top fitness trackers and health gadgets
If you own a Fitbit you’ll be glad to know the outfit has one of the best software platforms around. Its simple to use and has enough data for you to sink your teeth into without overloading you with stats.
How to update
You can check which firmware version is on your wearable via the smartphone app. Simply tap or click the Account icon () and than your device image. You’ll see the firmware version number under your device’s name.
If you own a Blaze or Surge, you can do this from the device itself by swiping to the Settings screen. On Versa or Ionic this can be done through the Settings app.
Whenever a software update comes out you should aim to install it at the earliest possible opportunity. To check which features and bug fixes are part the new firmware click on this link. To see what’s part of the latest Fitbit OS update click here.
To get your device up to speed plug it into its charger. Updates can take several minutes to an hour or even longer, so can be demanding on the battery.
There are a couple of ways to update. The first and simplest is via the smartphone app.
If there is an update available for your device a pink Update button will appear towards the top of the screen in the Fitbit app. Follow the instructions and keep the device plugged into the charger close to your phone, tablet, or computer during the update. If your device has a screen, you’ll also see a progress bar there.
The other way to update is via the website dashboard and Fitbit Connect. Make sure you have it installed first. If not, you can download it from this link. Once its installed open it, connect your device to your computer and click Check for device update.
Yes, it happens. Even if you’ve done all the steps above correctly, occasionally, an update might fail. On some devices such as the Ionic or Versa, you’ll see this image.
If you find you’re running into problems there a few steps you can take.
First make sure the tracker is plugged in and charging. Sometimes a low battery can be the cause of the issue. Its also a good idea to make sure you have a strong WiFi signal. This can often be the cause of slow or failed updates.
Turn your tracker off and on and try updating the software again. If this doesn’t work, try rebooting your mobile device and updating again. You can also try installing the software from a different mobile device or computer.
Other things you can try is removing your watch from the list of Bluetooth devices paired to your phone and pairing it again. Fitbit even recommends removing your watch from your Fitbit account and than reconnecting it if the other options don’t work.
Finally, you may also want to check if you have another Fitbit wearable paired to your phone. This could be causing a conflict so you must tell your phone to “forget” the other tracker.
If all else fails, there’s always Fitbit’s Customer Support.
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