Fitbit activity trackers and smartwatches are amongst the most popular wearables out there. But let’s face it, as much as we like them they’re not perfect. Problems can happen. This article is part of our series on how to fix the most common issues.
A particularly frustrating problem can occur if you notice your Fitbit is not charging. Without juice in its battery, the fitness tracker or smartwatch is useless. So it’s important to resolve this problem very quickly. After all, you do not want to miss out on getting credit for the steps you’ve made, the calories you’ve burned and sleep hours you have put in.
The table below shows how long your Fitbit should run. This is on a full charge. The stats of course depend on how much you use your wearable.
For example, if you use the built-in GPS on your Charge 4, Versa 3 or Sense, its battery life will shrink drastically. So use the numbers below as a ballpark figure.
Remember, you can check your battery level on most Fitbits without reaching for your smartphone. The other option is to open the smartphone app. Click on the Today tab and you’ll be able to see it in the top left corner.
A rather useful feature that not many people know about is battery alerts. If you click on the Today tab in the app and go to notifications, you’ll see the option there to get an alert or email when your device’s battery is low.
What to do if your Fitbit is not charging
If your Fitbit is not charging, or not charging fully, test out the solutions below. They are quick and simple so should hopefully get your Sense, Versa, Charge or other Fitbit working in no time.
1. Restart your tracker
This is the default solution. It is the first thing you should always try.
Restarting your tracker will often fix any internal problems that it might be having. It is also the solution if your Fitbit is not responding to button presses, taps, or swipes, if it is not connecting to the app or if it is not tracking your activity.
A hard-reboot of your fitness tracker restarts the device, but does not delete any data. So you need not worry that you will lose anything. We’ll use the most popular Fitbit trackers as examples on how to restart.
On the Charge 3 or 4, press and hold the button on the left of its screen for 8 seconds. When you see a smiley icon and the tracker vibrates, your tracker has restarted. You are now ready to use it again.
To restart your Versa, Sense or Ionic, press and hold button until you see the Fitbit logo on the screen. This should take less than 10 seconds. Let go of the button.
2. Clean the tracker and charging cable
If the above solution has not resolved the issue, the next step is to make sure dust and debris are not preventing the device from charging properly. Dirt can accumulate over time on the device and charger. Make sure you carefully clean both.
When cleaning the tracker, use a cotton swab and rubbing alcohol to wipe the charging contacts. Use a gentle touch and don’t scrape it with anything that can damage the plating. Dust off and dry with a cloth or tissue before attempting to charge.
It is worth noting, devices with altimeters have a small hole on the back of the device. Don’t insert any items into this hole as it may damage the device.
The procedure to clean the charger is pretty much the same. Simply wipe the pins with a cotton swab and rubbing alcohol. Dust and dry off when done and make sure that no pieces of the swab are left behind.
3. The USB port or outlet is faulty
Still not working? There may be something wrong with the USB port. Try plugging your charger into a different port. A UL-certified wall charger will also work. Don’t use a USB hub.
4. The tracker isn’t connected securely to the charging cable
The problem may resolve itself if you do a simple realignment to the charger. This may connect the pins to the device if they were not positioned properly. Move it slightly around to see if a connection is established.
Essential reading: Top fitness trackers and health gadgets
Finally, you should also make sure there are no metal objects such as jewelry, nearby your Fitbit as it charges. After your device is charged, unplug the charging cable. Fitbit says that for best results, you should not leave it plugged into the charger overnight.
Hopefully one of these solutions will have helped your problem. It not, there is the odd chance the charger itself is faulty. If this case you will need to replace it with a new one. Before you do that its best to contact Fitbit’s Customer Support Team to evaluate your situation with their internal tools.
Like this article? Subscribe to our monthly newsletter and never miss out!