Comments on: How to cancel a Fitbit Premium free trial subscription

By: Marko Maslakovic

Marko Maslakovic — Thu, 30 Dec 2021 13:25:50 +0000

In reply to Deborah Ambler. Glad it helped!

By: Deborah Ambler

Deborah Ambler — Thu, 30 Dec 2021 12:37:06 +0000

Many thanks for this. My Premium trial did not show via the Fitbit App and I would have been unaware it was not cancelled. I have now used the route through the website and all is cancelled.

By: Gina Sz

Gina Sz — Mon, 06 Dec 2021 07:16:35 +0000

Hi Margaret, I had difficulties cancelling the ‘premium free trial’. As we probably all experience, you end up paying one or two months until you figure out how to do it. I hope my way is not too late for you. Log into your ‘My Fitbit’ account via internet browser if you bought it via the FitBit online shop. Then go to the shop area, you will see there on the right-hand side a little man icon. Click on this icon and “ta-ta” you will find ‘My Subscriptions’.
I hope this information will help also others.
Regards,
Gina

By: Margaret Walne

Margaret Walne — Thu, 14 Oct 2021 11:28:40 +0000

I currently have the Fitbit Health and Fitness premium free trial subscription running on my watch. This ends on 5 December 2021. I don’t wish to continue with it but have great difficulty in trying to cancel the free subscription. Please can you assist me and cancel it for me as I’m not tech. savvy!!
Many thanks in advance, Margaret Walne