Comments on: Fitbit Sense plagued by battery drain issues since recent firmware update

By: Anne

Anne — Thu, 15 Sep 2022 03:29:42 +0000

Sense has always had charging problems I have now gone thru 2 Sense’s The cause in my case is the Charger, the magnet is to strong and it is hard control the speed at which the charger joins with the Sense. within 3 months I started noticed a significant difference in the height of the upper left pin.
I have taken pictures, once it gets this bad the charger will not work. My battery is completely drained and I doubt replacing the charger will recover it. Thus I will need to purchase another Sense! And of course purchase more chargers.

By: Hal

Hal — Sat, 06 Aug 2022 17:39:10 +0000

My Fitbit Sense, barely seven months old, finally quit completely after recent problems with charging and syncing with my android phone. Battery just won’t charge (consistently shows 0% when plugged in). Fortunately, Fitbit covered this under the warranty and is sending me a new one. I hope they have fixed this problem.

By: Rosalind Kingsmill

Rosalind Kingsmill — Fri, 22 Jul 2022 16:52:32 +0000

I am disturbed , frustrated and most unhappy with the battery charging of my FIT BIt sense.
It is less than 6 months old and cost about $300.00 . I understand it is because of an upgrade to the system . Well it downgraded my experience.
This is unreasonable.

Please let em know you you will resolve this issue for me .
regards
Rosalind

By: Jessica Beckley

Jessica Beckley — Tue, 21 Jun 2022 11:46:31 +0000

In reply to Kamil. I am in the same situation. I have spoken to support but they tell me to turn everything off and put a simple clock face on and it still drains in 3 or less days. I wish ionic never got recalled because it was a much better watch battery wise!!!

By: Debbie

Debbie — Sun, 24 Apr 2022 16:44:17 +0000

I had to replace my Iconic due to a recall. I went with the Sense and I’m not happy with it. I have to charge it everyday day. I wish now I had replaced it with another brand.

By: Kamil

Kamil — Sun, 27 Mar 2022 11:46:16 +0000

I purchased a Fitbit sense 2 weeks ago and I get a notification battery in low every 3 days very disappointing.
My fitbit ionic I would get at least 7 day’s on a single charge. Till I was told to stop using the fitbit ionic due to battery causing serious injuries.

By: Kristy B

Kristy B — Tue, 14 Dec 2021 04:34:54 +0000

After the latest update, my Sense (just over a year old) is now completely draining within a day and just last night starting showing the fitbit symbol on the screen (like when you restart) and i cant access anything on the watch… so frustrating that you pay so much money for a device that is now rendered useless as even a basic watch..

By: Kimberly Evans

Kimberly Evans — Sat, 07 Aug 2021 20:59:13 +0000

I have the Ionic and same problem after the recent update. I’ve also lost my detailed sleep analysis and it’s recording about double my heart rate. Good for active minute stats ;-/ but not true recording…. I have unpaired my ionic, uninstalled app on iPhone and factory reset my Fitbit without success. Very frustrating!

By: Kristina A Marcocci

Kristina A Marcocci — Wed, 28 Jul 2021 13:01:42 +0000

My Fitbit drained completely during my sleep and now won’t charge at all. Notta bit.

By: Theresa

Theresa — Tue, 22 Jun 2021 04:40:12 +0000

Hi I am wearing a Fitbit Sense watch and indeed observe the faster battery drain after the firmware update to 44.128.5.38. The frequent charge after few days when battery gets empty results into faster battery degradation due to frequent charge cycle. I do not think that the workaround would fully give the benefits of wearing a smart watch. Could you help to check the possibility in reverting the previous firmware version and will update when bug is fixed? Your rely will be greatly appreciated!