Comments on: Think twice before installing the latest update for Ionic & old Versas

By: SoftBigs

SoftBigs — Sat, 03 Jun 2023 10:32:00 +0000

I just installed the latest update for Ionic and old Versas and I’m not sure if I made a mistake. Ionic is crashing all the time and I can’t even open the app store.

By: Brian W

Brian W — Tue, 12 Oct 2021 23:20:13 +0000

Before the Versa 2 I had a Charge 3. The first one of those died about 6 months into warranty so Fitbit replaced it. Then replaced it again, then again, then again. So, I took their coupon and got the Versa 2. That died after applying the update. Same symptoms as described above. Now that I’ve gone through 5 charge 3 and 2 Versa 2 I won’t be buying Fitbit again and highly recommend others avoid them or don’t update them.

By: RFitz

RFitz — Tue, 10 Aug 2021 01:07:40 +0000

In reply to Rick Conway. Exactly the same has happened to my Versa.

By: Rick Conway

Rick Conway — Sat, 31 Jul 2021 16:17:25 +0000

Afrer installing the update my Versa started showing impossibly high BPM readings and freezing up the HR stats. Showed BPM of 200, while manual count and blood pressure cuff showed low 60s. Also stopped showing sleep stats and HR stats on dashboard. Then it developed swiping issues. After 10 re starts and 3 factory resets my Versa is stuck on the clock screen, won’t scroll up down or left right. My wife has the same model and hers is showing high BPM and sleep and HR stat loss on dashboard as well. DON’T INSTALL THIS UPDATE ! ! ! !

By: Leigh

Leigh — Mon, 26 Jul 2021 16:55:22 +0000

It’s an absolute joke.
Fitbit routinely damage peoples devices, devices that they own, through their dubious updates.
If you check the warranty you’ll see that they also accept no responsibility for any software, let’s face it it’s only their software, that gets installed on a device.
Once your device is bricked customer support, possibly bots, go through the whole copy and paste solutions that never work then refer you to the warranty.
If you’re lucky you’ve brought it from them, or an approved seller, and it’s still in warranty and they’ll replace it.
If however you have brought it and it survives past its warranty date, but they damage with an update of theirs. Your out of luck and pocket and they offer you a mildly discounted voucher to buy a newer model.
If you buy it from a non approved outlet then you are out of luck no matter what. Warranty is void.
Poor product, bad updates, terrible warranty conditions and a heavily moderated forum make for a not very enjoyable experience.