Comments on: Fitbit not tracking sleep: Fixing Charge, Versa, Sense problems

By: Anonymous

Anonymous — Mon, 16 Jan 2023 20:40:58 +0000

Don’t buy the Sense 2 either. It’s junk. Look out Garmin! Here I come!

By: Patricia Caverly

Patricia Caverly — Sun, 24 Oct 2021 07:51:13 +0000

I have a versa 3 and I can’t find the sleep sensitivity setting anywhere. Can y’all be a bit more specific in where to find this? I see no advanced settings.

By: Anonymous

Anonymous — Sat, 05 Jun 2021 13:13:54 +0000

In reply to Linda Mentch. Exact same thing for me. If I go to bed around 10pm and wake up at 7am, It does not count the sleep from 10-12 pm at all. It starts working again around 1:45am.

By: Karen Kotai

Karen Kotai — Thu, 22 Apr 2021 11:25:10 +0000

In reply to Ant. I stopped buying Fitbit product directly from their website because they make returning the product a nightmare! I like the fitbit product and just bought my 6th fitbit from Kohls. This way if it sucks (like some of their products) I can return to the store, rather than fitbit, without issued. Fitbit outsources their IT dept and they are horrible!!!!

By: CP

CP — Mon, 12 Apr 2021 06:32:50 +0000

In reply to Joan. Of course, it safe! You wont have cancer easily cos of wearing fitbit or any smartwatch.

By: Paula

Paula — Wed, 31 Mar 2021 01:48:16 +0000

In reply to Rick S. Agree, It was a waste of money. It does not track heart rate or sleep after 1 yr. Faulty Crappy product. Out of warranty.

By: Joan

Joan — Tue, 16 Mar 2021 10:50:11 +0000

In reply to Mark Snyder.

Should I sleep with fitbit on my wrist
Does it cause cancer
Is it safe

By: Dave T

Dave T — Sat, 30 Jan 2021 11:24:22 +0000

I too have an Inspire 2 and it has not given sleep stages or a sleep score since I got it – only basic sleep stages. I’ve contacted support and scoured the help forums for a solution – nothing has worked. After 10 days I got a replacement, but still have he same issue. It’s frustrating as the Inspire 2 claims to have just the right features for me.
What I find most frustrating is that the Fitbit support team simply keep saying the same thing by trotting out what is already written in the help guide. They have the worst tech support I’ve ever experienced!
Clearly from the number of issues identified on various fora there is a flaw with Fitbits algorithms which needs to be addressed. I hope things will improve now that Google has taken over!
My daughter has a Garmin – seems much better. I wish I’d bought one of those instead.

By: Alessandro

Alessandro — Thu, 28 Jan 2021 18:14:17 +0000

In reply to Alisha Riddle. Like everyone apparently

By: Paul Van Buren

Paul Van Buren — Thu, 28 Jan 2021 11:37:56 +0000

I have a Versa 3. The battery died after 3 months but FitBit replaced it within 4 days. However, the original Versa 3 had stopped recording the sleep before 12 am and was dropping about 2 hrs of sleep a night. I figured it was due to the battery problem. But the new Versa 3 is doing the same thing, nothing before 12 am. I love Fitbit and have had earlier models which all worked well, so I am very disappointed with this very expensive purchase.