Portland-based Provata Health has recalled around 30,000 fitness trackers following reports of burns due to overheating issues.
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The company had given the devices away for free during a promotion between August of last year and this July. Some of the fitness trackers were distributed during employment wellness events in Oregon, Arizona and North Carolina. Others were delivered by post.
The Chinese manufactured devices come with a digital display, accelerometer, optical heart rate sensor and Bluetooth technology. They are offered in three colors: black, blue and mint green.
The recall was made following 13 reports of overheating issues while charging or during use. In three cases, users suffered burns to their wrists under the watch body.
“Consumers should immediately stop wearing or charging the recalled wristbands and contact Provata Health for instructions on how to receive a free replacement wristband,” the Consumer Product Safety Commission said.
This is very reminiscent of issues that occurred with Intel owned Basis fitness trackers back in 2014. A small number of people reported that their Peak watches overheated, and in some cases caused discomfort, blistering or burns on their wrist. Intel recalled all of the watches and issued refunds to customers. The company no longer supports the watch, and has since shut down access to customer data.
If you have a Provata Health fitness tracker it is recommended you immediately stop using it. The company has offered to replace your device for free. Simply contact them at 1-888-343-9820 between 10 am and 6:30 p.m. (Eastern time) Monday to Friday. The other option is to go online at www.provatahealth.com and click on “Recall”.
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