A number people are reporting their Fitbit Versa is no longer tracking heart rate (HR). The thread on the Fitbit Community forum discussing the issue has grown to more than 200 replies in the past few weeks.
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The problem started appearing in early February. Users are reporting that the lights below on the sensor don’t flash and HR is no longer registering on the watch or the app. Some users are also experiencing issues with sleep not being recorded.
According to one of the Fitbit Community moderators, users who are experiencing this problem should give their watch a restart. This is done by pressing and holding the left and right lower buttons together until you see the Fitbit logo. This should take about 10 seconds. Release the buttons and the watch should restart.
Moderators also suggest charging the battery to full capacity. This is because HR tracking problem may appear if its battery is critically low as the sensor may switch off automatically.
To make sure you have all the bases covered, double-check that you have Heart Rate turned “On”. On your Versa’s home display, swipe form right to the left until you see “Settings” and press it. Scroll down untill you see Heart Rate and make sure its enabled.
If this doesn’t solve the problem, its worth doing a few resets and toggles. Three seems like a number that has worked for some.
The instructions above have helped a number of users resolve the issue. If you’ve done the above and your watch is still not recording HR, Fitbit’s Customer Support team may be able to help. Hopefully the company will issue a permanent fix soon.
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