Image source: Fitbit

Fitbit Versa users reporting heart rate tracking issues, here’s the fix

A number people are reporting their Fitbit Versa is no longer tracking heart rate (HR). The thread on the Fitbit Community forum discussing the issue has grown to more than 200 replies in the past few weeks.

Essential readingTop fitness trackers and health gadgets

The problem started appearing in early February. Users are reporting that the lights below on the sensor don’t flash and HR is no longer registering on the watch or the app. Some users are also experiencing issues with sleep not being recorded.

According to one of the Fitbit Community moderators, users who are experiencing this problem should give their watch a restart. This is done by pressing and holding the left and right lower buttons together until you see the Fitbit logo. This should take about 10 seconds. Release the buttons and the watch should restart.

Moderators also suggest charging the battery to full capacity. This is because HR tracking problem may appear if its battery is critically low as the sensor may switch off automatically.

To make sure you have all the bases covered, double-check that you have Heart Rate turned “On”. On your Versa’s home display, swipe form right to the left until you see “Settings” and press it. Scroll down untill you see Heart Rate and make sure its enabled.

If this doesn’t solve the problem, its worth doing a few resets and toggles. Three seems like a number that has worked for some.

The instructions above have helped a number of users resolve the issue. If you’ve done the above and your watch is still not recording HR, Fitbit’s Customer Support team may be able to help. Hopefully the company will issue a permanent fix soon.

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7 thoughts on “Fitbit Versa users reporting heart rate tracking issues, here’s the fix

  • March 3, 2019 at 10:51 pm

    It’s not resolved. Resetting it works for a few days, then it does it all over again.

  • May 18, 2019 at 5:10 am

    All that didn’t work. They tried to fix it remotely and ended up having to replace the pebble. I find that when I workout and sweat, the HRM stops working even with the replacement pebble. That puzzles me for a device that is supposed to be waterproof and designed for working out.

  • June 8, 2019 at 9:24 am

    My heart rate monitor died after I had accidentally let the battery go all the way to zero. I’ve charged it and tried to reset it several times, and nothing has happened.

    • June 15, 2019 at 4:32 am

      Same thing is happening to me now.

  • July 11, 2019 at 6:30 pm

    I fixed the issue. Bought an Apple Watch. Works great.

  • October 13, 2019 at 9:20 pm

    My Fitbit Vera’s is not recording heart rate properly. Reads extremely high and doesn’t record sleep at all. I’ve done all troubles with company resets etc. I’ve also done the recent update.
    now they say it’s a software issue they’re working on and sorry. That’s it.
    Anyone else have this problem?

    • October 19, 2019 at 5:01 pm

      I am having the exact same issue and have been told to patient as their engineers are working on it.
      This issue has been ongoing for some customers since 2018, however is still being resolved.

      Fitbit is also refusing to replace my device.
      It’s terribly annoying and upsetting


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