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Unlike some wearable tech providers, Apple offers repair services. If you are covered by the warranty there is no fee. This doesn’t apply, though if the damage is accidental. The out of warranty service/accidental damage fee for US customers can be seen here.
But now, the Cupertino outfit has admitted there is a flaw in certain types of aluminium models that could cause the screen to crack. There aren’t many stories on social media of users experiencing the issue so it’s difficult to gauge how many are affected.
In an official statement, Apple says it is launching a new free replacement program for affected users with Series 2 and 3 watches. This includes the standard editions, cellular models and Nike+ watches.
For those with a Series 3 device, you will only be covered if you purchased your watch up to September 2019. This could indicate Apple is planning to discontinue the model, or it may have fixed the problem for stock going forward. We’ll probably know more when it launches the Series 5 device at its event on September 10th.
“Apple has determined that, under very rare circumstances, a crack may form along the rounded edge of the screen in aluminum models of an Apple Watch Series 2 or Series 3,” Apple notes on its website.
“The crack may begin on one side and then may continue around the screen as shown in the images below.”
Here’s a full list of device eligible for the free repair.
|Series and model||Case sizes||Color and material||Sold dates|
|Apple Watch Series 2||38mm and 42mm||Space gray, gold, rose gold, and silver aluminum||September 2016 – September 2017|
|Apple Watch Nike+ Series 2||38mm and 42mm||Space gray and silver aluminum||October 2016 – October 2017|
|Apple Watch Series 3 (GPS)
Apple Watch Series 3 (GPS+ Cellular)
|38mm and 42mm||Space gray, gold, and silver aluminum||September 2017 – September 2019|
|Apple Watch Nike+ Series 3 (GPS)
Apple Watch Nike+ Series 3 (GPS+ Cellular)
|38mm and 42mm||Space gray and silver aluminum||October 2017 – September 2019|
If you meet the criteria and are affected, contact an Apple Authorized Service Provider or an Apple Apple Retail Store. You can also head over to Apple’s Get Support page to book an appointment. It will take about 5 business days for the watch to be returned to you from the Apple Repair Center.
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