Image source: Garmin

Oops something went wrong, Garmin Connect is down

There is a huge server outage which has effected Garmin Connect users across Europe, Australia and North America. Both the smartphone and website dashboard are not functioning at the moment.

Essential readingTop fitness trackers and health gadgets

There are a few fixes you can do when your Garmin is not syncing. This includes restarting the device, updating the software, restarting the Bluetooth connection and more. However, none of these would have solved your problem in the last few hours as the problem is entirely at Garmin’s end.

Interestingly, Garmin has issued an update to the app today. However, installing this does not resolve anything.

Log into Garmin Connect and you’ll get the following message. But even though it mentions “maintenance”, it seems the issue is a server outage.

oops something went wrong garmin connect is down - Oops something went wrong, Garmin Connect is down

Users reported they have been unable to sync their fitness trackers and smartwatches, log into the app or access the web dashboard. Even the Garmin forum is down! According to downdetector.com, the problem started appearing around 5am in the morning London time.

oops something went wrong garmin connect is down 1 - Oops something went wrong, Garmin Connect is down

Now, technical faults do happen from time to time but this one is much bigger than usual. Users in Europe and Australia have been the most affected, although this might be do to the time difference as much of the US is asleep now. The previous outages were reported on July 9th, June 30th and April 13th.

oops something went wrong garmin connect is down 2 1024x518 - Oops something went wrong, Garmin Connect is down

The thing to remember when this happens is to keep calm. Delete the software on your phone and you’ll just be creating extra work for yourself. Just keep using your Garmin device as usual and leave the sync for when everything is up and running again.

These sorts of problems make you wonder why Garmin does not store a copy of all your data locally on your smartphone. But this seems to be the industry standard as most other companies do the same. Perhaps an effort to keep the size of the database on your local device as small as possible.

You can also check Garmin Connect status on this link. At the moment its indicating that everything is down.

The only word from the company so far is a Tweet.

We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time.

The outage is also affecting their call centres and Garmin is currently unable to receive any calls, emails or online chats. They are working on the issue and hope to have things up and running soon.

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12 thoughts on “Oops something went wrong, Garmin Connect is down

  • July 23, 2020 at 11:24 am
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    Garmin a des problèmes en ce moment. Le sav signale que le dernier firmware des fenix 5 plus occasionne une baisse excessive de la batterie. Perso en 30 minutes de vélo je perds 20% de batterie.

    Reply
    • July 23, 2020 at 11:52 am
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      This definitely started earlier than 6am London time. When I finished my short lunch run here in Melbourne at 1:30pm, which is 4:30am London time, I couldn’t sync already.

      Reply
  • July 23, 2020 at 12:25 pm
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    I’m Japan user, I can’t connect also.

    Reply
    • July 23, 2020 at 12:29 pm
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      Surprising that the outage is lasting this long! It will be interesting to learn what happened.

      Reply
      • July 23, 2020 at 12:42 pm
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        Datacenter relocation??

        Reply
        • July 23, 2020 at 12:42 pm
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          Doubt it. They would have said something in advance.

          Reply
  • July 23, 2020 at 2:27 pm
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    “These sorts of problems make you wonder why Garmin does not store a copy of all your data locally on your smartphone.” There is no way that I would want all my Garmin data stored on my phone or any other device. I like services like Garmin because I can switch device at any time and all my data is up to date with zero storage costs to myself. I’ve got years of data on the Garmin servers.

    This is the first time that I’ve encountered a Garmin issue like this and I’m sure it will be fixed soon. I can live with a little downtime every couple of years.

    Reply
    • July 23, 2020 at 5:12 pm
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      Which doesn’t mean that Garmin couldn’t keep the data on the phone, and then periodically sync with the cloud.

      Reply
      • July 23, 2020 at 9:55 pm
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        Maybe not all of it but a good proportion of the data could sit on the phone. Or the user could get the option to download all their data and keep it safely stored somewhere!

        Reply
  • July 23, 2020 at 3:55 pm
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    Bonjour,
    Quelqu’un a-t-il de la visibilité sur le délai de rétablissement des services Garmin.
    Je dois partir en randonnée et ne peux pas charger mes parcours sur ma montre.
    Dommage, tant d’heures de planification pour rien !
    C’est frustrant, surtout sans aucune communication officielle !
    Sportivement.

    Reply
  • July 25, 2020 at 7:51 am
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    Cool now I have to cancel my race because for whatever reason you can’t just send a route to your device via Bluetooth; you need to use their shitty Connect app which has been down for the last 3 or 4 days.

    Reply

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