There is a huge server outage which has effected Garmin Connect users across Europe, Australia and North America. Both the smartphone and website dashboard are not functioning at the moment.
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There are a few fixes you can do when your Garmin is not syncing. This includes restarting the device, updating the software, restarting the Bluetooth connection and more. However, none of these would have solved your problem in the last few hours as the problem is entirely at Garmin’s end.
Interestingly, Garmin has issued an update to the app today. However, installing this does not resolve anything.
Log into Garmin Connect and you’ll get the following message. But even though it mentions “maintenance”, it seems the issue is a server outage.
Users reported they have been unable to sync their fitness trackers and smartwatches, log into the app or access the web dashboard. Even the Garmin forum is down! According to downdetector.com, the problem started appearing around 5am in the morning London time.
Now, technical faults do happen from time to time but this one is much bigger than usual. Users in Europe and Australia have been the most affected, although this might be do to the time difference as much of the US is asleep now. The previous outages were reported on July 9th, June 30th and April 13th.
The thing to remember when this happens is to keep calm. Delete the software on your phone and you’ll just be creating extra work for yourself. Just keep using your Garmin device as usual and leave the sync for when everything is up and running again.
These sorts of problems make you wonder why Garmin does not store a copy of all your data locally on your smartphone. But this seems to be the industry standard as most other companies do the same. Perhaps an effort to keep the size of the database on your local device as small as possible.
You can also check Garmin Connect status on this link. At the moment its indicating that everything is down.
The only word from the company so far is a Tweet.
We are currently experiencing an outage that affects Garmin Connect, and as a result, the Garmin Connect website and mobile app are down at this time.
The outage is also affecting their call centres and Garmin is currently unable to receive any calls, emails or online chats. They are working on the issue and hope to have things up and running soon.
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