[Update to article below: things seem to be returning to normal 10 hours after the outage first occurred. Check your Garmin Connect app to see if it is back up in your region]
There is a huge server outage which has effected Garmin Connect users in many countries. Both the smartphone and website dashboard are not functioning at the moment. The company has not said anything official just yet.
Essential reading: Top fitness trackers and health gadgets
There are a few fixes you can do when your Garmin is not syncing. This includes restarting the device, updating the software, restarting the Bluetooth connection and more. However, none of these would have solved your problem in the last few hours as the problem is entirely at Garmin’s end.
Log into Garmin Connect and you’ll get the following message.
Users reported they have been unable to sync their fitness trackers and smartwatches, log into the app or access the web dashboard. According to downdetector.com, the problem started appearing around 2pm London time.
Now, technical faults do happen from time to time but this one is much bigger than usual. Also it has been a while since Garmin has had a large outage. This also brings back memories of the hacking of the company’s servers a few years back. But we hope its a simple server outage this time around.
The thing to remember when this happens is to keep calm. Delete the software on your phone and you’ll just be creating extra work for yourself. Just keep using your Garmin device as usual and leave the sync for when everything is up and running again.
These sorts of problems make you wonder why Garmin does not store a copy of all your data locally on your smartphone. But this seems to be the industry standard as most other companies do the same. Perhaps an effort to keep the size of the database on your local device as small as possible.
You can also check Garmin Connect status on this link. At the moment its indicating that Garmin Connect, LiveTrack, Activity Uplaods and Incident Detection & Assistance are down.
Like this article? Subscribe to our monthly newsletter and never miss out!