Garmin Exchange Program makes device replacement simple
Not many people know that Garmin offers a practical solution for owners of malfunctioning smartwatches through their device exchange program. The service offers users a straightforward path to replace their non-functioning devices with certified refurbished units at a reduced cost compared to buying new.
The process begins at Garmin’s Exchange website, where users input their device details (including serial number) to receive a quote for a replacement unit. The replacement device may be the same model or, in some cases, a different but compatible alternative. All exchange units are certified refurbished and come with Garmin’s quality assurance.
The program addresses two common user concerns – disposing of a non-working device and acquiring a reliable replacement. By offering certified refurbished units, Garmin provides a cost-effective alternative to purchasing new devices while ensuring quality standards are maintained.
For example, I am in the UK and my device of choice is the Forerunner 955. I entered the details in the Garmin Exchange website form. A few seconds later the site offered me the exact same replacement item for £145 including tax. Not bad.
Two exchange options and things to keep in mind
Users can choose between two exchange options. The standard exchange takes 10-14 business days and requires sending the old device to Garmin before receiving the replacement. For those needing a quicker turnaround, the immediate ship option delivers the replacement within 3-7 business days. This expedited service requires a $150 deposit. However, Garmin refunds the amount within 7-10 business days after receiving and verifying the returned device.
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It’s worth noting that Garmin does not offer battery replacement services for rechargeable devices, making this exchange program particularly valuable for users experiencing battery-related issues. The service has garnered positive feedback from users who praise its efficiency and quick turnaround times.
However, potential users should be aware that the program’s availability is limited to specific regions. Interested customers should check their eligibility through Garmin’s official website.
Currently the following countries are listed: US, Canada, Denmark, Germany, Spain, France, Mexico, Norway, Austria, Portugal, Romania, Switzerland, Finland, Sweden and the United Kingdom.
For Garmin device owners facing technical issues, this exchange program represents a practical middle ground between costly replacements and uncertain third-party repairs. The service combines the reliability of official Garmin products with the cost benefits of refurbished devices, wrapped in a user-friendly process. It’s a good option to know about.
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