Image source: Fitbit

Here’s how to fix Fitbit Versa or Charge 3/4 sync issues

Versa and Charge 3 & 4 are Fitbit’s most popular fitness trackers right now. For the average person who does the occasional run here and there, the devices tick all the boxes. But let’s face it, as much as we like them they’re not perfect. Problems can happen.

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One of the issues that can occasionally crop up is that your Versa or one of the Charges might refuse to sync to the accompanying app. The software on your smartphone might not be able to find your fitness tracker or it might not be able to hold a connection. Here are some things you can do to resolve the problem.

Try restarting

The first thing you should always try is restarting your tracker and/or your smartphone. This is also the solution if your Fitbit is not responding to button presses, taps, or swipes or if it’s not tracking your steps and other stats.

A hard-reboot of your fitness tracker restarts the device, but does not delete any data. On the Charge 3, press and hold the button on the left of its screen for 8 seconds. When you see a smiley icon and the tracker vibrates, your tracker has restarted. You are now ready to use it again.

To restart your Versa, press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds. Let go of the buttons.

If restarting doesn’t help, there are a few other things you can do.

Software update

Make sure the latest version of the Fitbit app is installed on your phone. Also check to see if the software running on your Charge 3/4 or Versa is up to date. This can be done by tapping on Settings > General > Software Update in the accompanying smartphone app. Make sure your device’s battery isn’t critically low.

Bluetooth issue

Perhaps it’s a connection issue. Go to the Bluetooth settings on your smartphone to see if your Charge 3 is connected. Make sure there are no other Bluetooth devices around that might interfere with this connection.

If you’ve used our fitness tracker with an app on another phone, make sure the Charge 3 or Versa is not connected to that phone instead of the one you are currently using.

Fitbit has suggested the following if all else fails.

  1. Force quit the Fitbit app.
  2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
  3. Open the Fitbit app.
  4. If your Fitbit device didn’t sync, restart your phone again.
  5. Open the Fitbit app.
  6. If your Fitbit device didn’t sync, restart it one more time.

If it still doesn’t work, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.

If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Server outage

This does happen from time to time. The good news is there is nothing for you to do but wait for things to get up and running – the fault is entirely at Fitbit’s end. The bad news is that while you’re waiting you probably won’t be able to open the app, sync your device or even log onto Fitbit’s website. The best place to check if there is a server outage or other technical problem is

All of these solutions are worth a go if you’re experiencing the problem. Hopefully one of them will work for you.

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11 thoughts on “Here’s how to fix Fitbit Versa or Charge 3/4 sync issues

  • August 2, 2019 at 5:30 am

    I found that if you goto SETTINGS on the Fitbit itself then scroll down to ABOUT then scroll down to REBOOT DEVICE that works perfectly to sync your device

    • February 10, 2020 at 11:09 pm

      Thank you that worked perfect after trying everything else for an hour

      • February 10, 2020 at 11:39 pm

        Glad it helped! 🙂

          • March 1, 2020 at 8:35 pm

            Glad it helped!

    • February 27, 2020 at 2:17 pm

      I cannot get past the front screen with a red cross saying failed to return to factory setting cant sync ?????? What do I do?

  • September 20, 2019 at 3:55 pm

    This worked before but unfortunately this option disappeared?

  • October 10, 2019 at 5:23 am

    I just figured it out!!!! Go to settings scroll down until you see fitbit, click on it and check if Bluetooth is on! Mine was off so I turned it on.

  • March 14, 2020 at 9:33 am

    Can I set up two Fitbit versa’s on one phone. Mine and my daughter?

    • March 14, 2020 at 1:08 pm

      Yes but it would be a very tedious process as you’d need to keep logging off one account and logging on the other in the app to view the data.

  • April 28, 2020 at 10:46 am

    My charge 3 will not pair with my Bluetooth setting, I tried turning the Bluetooth off and on


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