Image source: Fitbit

Fitbit black screen issue: what to do if the device’s screen is blank or not working

Even though Fitbit smartwatches and fitness trackers are excellent, problems do arise from time to time. One that has been present for a number of years now manifests itself as a black, missing, or blank Fitbit screen. In other words, the display simply ceases to function. Fortunately, there are a few things you can try to fix the problem.

Essential readingTop fitness trackers and health gadgets

A number of years back this problem appeared on the Fitbit Charge 3. Hundreds of frustrated users took to Fitbit forums and other social channels to complain about a blank/black display that was plaguing their Charge 3. One of the threads has several hundred posts!

What happened was that the screen simply ceased to respond. The fitness tracker remains active, the lights are shining underneath, it vibrates when buttons are pressed or notifications are received, and continues to sync with the app. However, you are unable to see anything. When plugged into the charger, the screen turned back on for some, but not for others.

Fitbit users take to forums to complain about Charge 3 blank screen issue
Image source: Fitbit

Unfortunately this seems to be an issue effecting more than just Fitbit Charge 3. Since that initial problem, users of Charge 4, Charge 5, Versa and Sense range have all reported a similar glitch. If you search the Fitbit forums, you’ll find numerous threads mentioning this issue. It can be caused by a variety of factors, such as software bugs, battery problems, or hardware flaws.

So, if you are one of the people experiencing the black screen, take heart in the fact that you are not alone. However, you do need a fully functional Fitbit watch with a working screen. Otherwise you will not be able make the most of the device on your wrist.

So, what are your options for resolving the Fitbit black screen issue? Here are some troubleshooting steps that should get the display to light up from its dark state.

Related reading

1. Do a simple reboot of the device

This is the first thing you should do if you are having problems with the device on your wrist. If your Fitbit isn’t syncing, isn’t responding to button presses, taps, or swipes, or isn’t tracking your steps and other stats, a reboot is the recommended solution.

You can solve most problems by rebooting your Fitbit. This restarts the device and clears any temporary data that may have caused an issue. Rebooting the device can also refresh the device’s connection to the Fitbit app and restore syncing capabilities. A reboot is a simple and effective troubleshooting step that can solve common problems without the need for more drastic measures in many cases.

A reboot restarts the device, but does not delete any data. Exactly how to do this depends on the device that you own. We published a separate article on how to reset your Fitbit tracker. So check that out for a step to step guide.

For example, if you have a device in the Charge range, the steps are as follows:

  1. Insert your Fitbit into its charger and plug it into a USB port. 
  2. For about 8 seconds, press and hold the physical button on the left 
  3. Your Fitbit has restarted when you see a smiley icon and the tracker vibrates. You are now ready to use it again.

Those with a Versa or Sense can do the same by following the following steps:

  1. Hold down the back (left) and bottom (right) buttons until the Fitbit logo appears on the screen. This should only take a few seconds.
  2. Release the buttons. 
  3. On the newer Fitbit Versas and Sense there’s only one button. So do this exact same procedure by pressing on it. 
  4. To turn it back on, press any of the buttons.

2. Change the face of the clock

A restart does not solve the problem for everyone. It would be nice if it were that simple.

As a result, Fitbit has provided a few other workarounds. One of them is to change the clock face in the Fitbit app. This appears to be the culprit in some cases. Your screen may come back to life once synced. If not, simply reverse the clock face. Rather than a complicated third party, opt for a simple, standard Fitbit face.

Because it restarts the hardware’s software and refreshes the display, changing the clock face on your device can be helpful. A software glitch or malfunction can cause the device’s display to freeze or become unresponsive in some cases. The device’s software is restarted when the clock face is changed, which can clear the glitch and restore normal operation. Or they may have been a problem with the clock face you were using.

3. Examine the brightness settings.

We are sometimes quick to blame. Perhaps it is not Fitbit’s fault. Maybe you simply have the brightness settings set too low.

Again, the steps for doing so vary depending on the Fitbit model and the software version installed on the device. However, in general, they consist of:

  1. Tap the screen or press the button to wake the device.
  2. To access the Quick Settings menu, swipe down from the top of the screen.
  3. Locate and tap the Brightness setting to open the Brightness level adjustment screen.
  4. Adjust the brightness using the slider or the up/down arrows to the desired level.
  5. To close the Quick Settings menu and return to the normal display, press the back button or swipe down from the top of the screen.

Of course, none of this is possible if the device’s screen is completely black. Try going to a dark indoor area where you can see if there is anything visible on the display. If something appears but it is faint, the screen brightness may need to be tweaked.

4. Charge the device to full

Because a low battery can cause a variety of issues with the device’s performance and functionality, charging a Fitbit to full capacity can resolve common issues. A low battery can impair the display, syncing capabilities, and overall performance of the device. The battery is replenished and any issues caused by a low battery are resolved.

Furthermore, charging the device completely can ensure that it has enough power to function normally and avoid future battery-related issues. In some cases, fully charging the device can also resolve software glitches or other issues that may have arisen as a result of low battery levels.

5. Sync your Fitbit with the smartphone app

Syncing a Fitbit device to the Fitbit app is another common troubleshooting step. For starters it will let you know if the device on your wrist is collecting data. You can also tell this by looking to see if the sensor lights underneath are shining. Perhaps it is not only the screen which is not working, the problem may be with the entire device.

Syncing also updates the device’s software, which is important if the company has issued an update that resolves software glitches or malfunctions. By establishing a connection between the device and the app, syncing can also ensure that the hardware is functioning optimally and resolve any issues related to connectivity or syncing.

If you can’t sync, remove the device in the Fitbit app. Delete and reinstall the smartphone app. Your data will still be there as it sits in the cloud. Reconnect the device by setting it up again.

6. Change or remove the case or screen protector

Removing or replacing a Fitbit device’s case or screen protector can resolve the black screen issue because it removes any physical interference that may be affecting the device’s display. In some cases, the case or screen protector may apply pressure to the device’s screen, causing it to malfunction or become unresponsive. The physical pressure on the device’s screen is relieved by removing or changing the case or screen protector, which can restore normal operation.

In other cases, the case or screen protector may interfere with the device’s sensors or buttons, resulting in display issues. This interference can be eliminated by removing or replacing the case or screen protector. This is a quick and easy step that you should try to resolve the Fitbit black screen issue. It does not necessitate a reset, repair, or any other drastic measures.

7. Make certain that the screen wake mode is set to automatic

The screen may be dark because you have not set it to wake up automatically. Setting the screen to automatic wake activates the device’s display when it is raised or tapped, restoring normal functionality and resolving the black screen issue.

This setting can be changed using the Fitbit smartphone app:

  1. Open the Fitbit app on your phone and tap on the Account icon.
  2. Tap on your Fitbit device.
  3. Choose on Device Settings.
  4. Scroll down and press the Display button.
  5. Turn on the “Wake On Wrist Raise” option.

8. Ensure that your Fitbit is clean

Cleaning the device is another easy step. It involves removing any debris or foreign objects that may be affecting the device’s display. In some cases, dirt, dust, or other debris can accumulate on the device’s screen, causing it to malfunction or become unresponsive.

When cleaning, make sure to use a soft cloth, such as a microfiber cloth. If necessary, dampen the cloth or wipes with water. It should go without saying that, when doing this, you should not use any abrasive materials, solvents, or other cleaning agents that can damage the device’s screen or casing. Finally, dry the device completely with a clean cloth before reattaching it to your wrist.

9. Is the device in water lock mode?

Water-lock mode is available on some Fitbit devices to protect the hardware from water damage while swimming or showering. During these activities, it also prevents accidental touches and swipes. The device may become unresponsive or display a black screen if water-lock mode is not properly activated or deactivated.

Examine the Fitbit screen. Even if it is black, it may show the water lock icon once or twice. To resolve this issue, the device must be completely dried and the water-lock mode properly activated and deactivated.

Fitbit Charge 5, Inspire 2, Ace 3, and Luxe all have a manual water lock switch. However, when you begin a swim in the Exercise app, this will be activated automatically. Water-lock mode is available on Versa 3 and higher, as well as the Sense line. However, it is only automatic and activates when you begin swimming.

10. Factory reset the device

You can try a factory reset as a last resort. This is not recommended because it will erase all data and settings on the device, including personal information, activity data, and custom settings. So doing this is a bit of a hassle.

The advantage is that it returns the device to its factory settings. The Fitbit will be as new after a factory reset, and the user will need to do a setup from scratch, including connecting it to the Fitbit app, pairing it with other devices, and customising settings and preferences. It is recommended to sync the data with the Fitbit app before attempting a factory reset.

How to factory reset your Fitbit fitness tracker or smartwatch

With devices (most Fitbits) that allow factory resets, the procedure is as follows.

  1. Navigate to the Settings app
  2. Tap on About
  3. Scroll to the section that says Factory Reset (or Clear User Data depending on the device that you own)
  4. The Fitbit will ask if you are certain you want to delete everything from the tracker. If you are, hold down “Confirm” or “Reset” for 3 seconds before releasing.
  5. After a while, the device will do its thing and vibrate. When the clock screen appears, all of your Fitbit’s personal data will be gone!

Beyond the troubleshooting steps, there is one more thing you can do and that is to Contact Fitbit Support. They will be able to provide guidance, advise if there’s a software update in progress that will resolve the issue. Failing that, check your warranty period. If it is still active you should be able to trade in your Fitbit for a replacement one.

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Ivan Jovin

Ivan has been a tech journalist for over 7 years now, covering all kinds of technology issues. He is the guy who gets to dive deep into the latest wearable tech news.

83 thoughts on “Fitbit black screen issue: what to do if the device’s screen is blank or not working

  • The restart workedvfor me. I truly hope Fitbit fixes the problem. This is my third type and I like it the best.

    • All true to reboot the Fitbit charge have failed for me. The screen continues to remain black.Any better suggestions welcomed.

      • Me too -sub-standard product!?

        • Same. Screen change and reboot have both failed for me

          • Have tried to rebot & change the clock face numerous times, but my fit bit charge 3 still has a blank screen. What else can I do? Fit bit is less than 1 year old??

      • Yes. Place it under your car tire and engage the car transmission.

        • After all the workaround listed above done, the issue remains. I believe that it is a product defect with low quality screen. My wife has the same problem. It is most likely a production lot issue or substandard cheap materials that made the screen fade after a couple of years. This requires Fitbit warranty team to step in and offer a replacement or upgrade to a newer model. If I don’t hear from Fitbit, I am making the jump to Apple Watch with a much better long lasting quality.

          • I have the same problem and also will never purchase a Fitbit again. I am looking to see what is the best one to purchase

      • there are no better suggestions, Fitbit Charge is crap, black screen ensures you cannot change anything

    • My fitbit IONIC suddenly stopped working. It is less than 2 years old and I honestly took good care of it. Not much feedback from fitbit on problem and/or resolution. Conclusion – 25% discount on next purchase. I click on the link for discount which redirects me to their website and end up paying more than what everyone else is paying due to holiday specials. Great discount. Frustrated client pays more with 25% discount than new client. Thanks for nothing.

      • I have tried the reset and clock change……no luck here

        • This is my second fitbit charge 3 and as much as I love it…I hate it at the moment as i can’t see the display. I have tried all the suggestions from fitbit support several times to no avail and now their answer is to offer me 35% discount, very disappointing. . Come on fitbit this is a serious fault, fix it or replace with better please

      • Min Fitbit ble grå og stripete skjerm. Ble slik når jeg tok den fra ladding

      • My charge 3 has not responded to reboot or changing the clock face.

    • call fitbit or use chat… they will guide you on how to fix your charge 3, if they can’t fix it remotely, they will send you a replacement. It happened to me and fitbit is good that way.

      • they were ZERO help for me- only 5 months out of warranty.

      • Same happened to me, sending me a new one.

    • This has happened on my charge 2 so not just limited to charge 3.
      First the HR monitor stopped working but the green led shone extremely bright. I could actually use it as a mini torch.
      This meant the battery was lasting around 8 hours rendering the watch useless along with the blank screen.
      Fitbits have been plagued with issues since they started tinkering with the app early last year and every single app update since then has caused an issue, with the blank screen being the latest in a long line of faults.
      I got fed up with their typical response being an offer of a discount on a new watch that will also suffer the same fate.
      I’ve ditched fitbit completely now for a Huawei and have so far had no issues whatsoever and even found it to be a better watch all round.

    • This reboot worked for me.

      • Glad it helped!

    • I tried to restart and I’ve tried changing the clock face at least 15 to 20 times in the last 24 hours, it does not fix the problem of the Fitbit works, but the display face is blank. The Fitbit is only several months old so this is extremely frustrating. I’ve seen no other fixes on any form I’ve read in the last 24 hours.

      • I’ve tired all the recommendations, changed the clock face, hard restart and disconnecting the device from the app via bluetooth disconnection and deleting app account….THE SCREEN IS STILL BLACK AND USELESS!!

        This Charge 3 is only 6 months old!!

  • I have tried both solutions and neither work. My screen is still black. What can I do?
    Thank you,

    • Fitbit hasn’t offered any further solutions. You can wait for a firmware update that will hopefully resolve the problem – or ask Fitbit for a replacement.

      • Fitbit Charge 3. First unit had gray screen stripes end of March. Was sent a replacement unit 35 days ago. It completely stopped. Blank screen, no rebooting. Fit bit will not replace a replacement unit that only lasted 35 days, they want me to buy a new unit.

        • Same thing here. My first Charge 3 lasted less than a year. The replacement failed at 6 mo. Would only replace watch one time. 25% off an online order. I can buy one for less in a store. Do you really think I would spend my money on an inferior product again?

          • Yes I am thinking the same thing right now. Mine started this 3 weeks out of warranty. Do I really want to spend more money on an inferior product? 🙁

    • I tried the reboot and the clock face work around. Neither of them work. What now?

      • Same with me, tried rebooting and clock face neither worked, phone will not sync either
        most disappointing

    • Hi there. My fitbit charge 3 just went blank. I tried to plug in the charger but nothing happened. Just waiting for it to start. The display is not working.. Just conked off…

  • My charge 3 screen went blank. It sync’d with the app. Just used the fix and saw the smiley face..It is back for now-but this should not happen on a device this nice.

    • Agree! I’ve had mine 3 weeks, woke up to blank screen and spent hours trying to figure out what was going on….back on for now, but i’m worried it will just quit any minute! I love this one, but not happy about investing in something that has such a significant flaw.

  • Mine doesn’t work with the restart nor can I change the clock face as it won’t bluetooth. I deleted the link and then tried to re-sync it – but guess what – nothing – wont sync 🙁

  • my charger 3 screen,i can only see a notification and the screen display when I press on the side or touch the screen, before its comes on when I rotate your wrist?

    • Hey Mr Chinedu

      My hubby had this issue. There is an option in settings to stop the display when you move your wrist to view it. Worked for us. It seems to turn itself off sometimes or maybe just sensitive when you scroll through options.

      • I can’t find this setting

      • I have had my fitbit charge 3 for 3 months. The screen has gone black, green sensor not working, and it wont sync to my phone. This thing was a big disappointment and luckly I got it at Target who found my charge and will give me store credit. Think I will just return it and get a samsung fit.

  • I have actually had this same issue off and on with my Alta.

  • My husbands charger 3 is not charging. It will not hold a partial charge but one day or less. Is there anyway it can be replaced???

    • You can buy a new one on Amazon – it costs $5. It might not be the charger though – maybe the fitness tracker is faulty. Fitbit should replace it as its still under guarantee.

  • Changing the clock face fixed the issue. Oh and I was able to change it back and my display still worked.

    • How did you do this I can’t find any clock face on my Charge 3 to change.

  • I have had the blank screen problem twice since I bought my Fitbit charge 3 more than a month ago. The first time, two weeks ago, I was able to restart it but the second time, yesterday, nothing helped, I tried repeatedly all the suggested solutions. I gave up and I brought the tracker back to the shop and got my money back.

  • The restart while plugged in did not work for me but changing the clock face has worked! Changed the clock face on my phone and the screen has come back on like normal. Thanks! 🙂

  • That is not the only product where Fitbit has failed its customers. Soooooo many owners are experiencing product failure just beyond the 365 day warranty period. Fitbit just says ‘thanks for letting us know. We invite you to buy another one.’ No corporate responsibility whatsoever.
    As a former Ionic owner I would never buy one of their products again. I am not the only one who feels like this. Just check out all of the complaints on their Fitbit community forum.

    • “Fitbit just says ‘thanks for letting us know. We invite you to buy another one.’”

      I’m going to call a scam a scam. I’m on my second FB that died within must months of purchase. Both times, FB has given me the runaround with “fixes,” blaming the user and the iPhone app instead of their device. Their best solution to an issue that many users have is to tell them to buy another product. Please stop supporting this company — they are thieves.

      • Has anyone started a class action lawsuit?

  • I have been having the same problem with mine for the last two days. I have done what the advice was to try and ‘fix’ the issue but nothing. So I thought I would be smart and remove the device from the app, now the stupid thing wont reconnect at all. It’s still on but I can’t sync it to the app. AAHH!! So frustrating, especially when it’s been your only watch for eight months now! Any suggestions other than buying a new one?

  • I have the same problem as everyone else on this forum. Tried changing the clock face – no change. Tried holding the side button, but still have a black face. This is absolutely ridiculous. It is only 2 months old and we all have the same problem. I would never buy a new one – this is a huge issue with fitbit. I have spent sooooo much time trying to fix this stupid thing – very, very frustrating. Do you have a sensible suggestion other than suggesting I buy a new one!!!!!

  • Hi I had the same issue for the second time, try holding the button down while being charge. The you will see a 🙂 face appearing. leave it on charge and should be GTG

  • My first charge2 stpped working and was replaced for free untill that stopped working, my wife also had 3 charge 2, 2 replacements.
    My charge 3 has been replaced twice, and I am not using it anymore, I bought a Garmin.
    My wife has a charge 3 since februari, and stopped working again, first the screen went black like mine did twice, now it just stopped recordibg anything, time and messages are working.

    So either these watches are far to expensive ( 4 purchased and 7 times replaced for free!!) or it is just a bad product or it is a bad product and too expensive.

    and I forgot that we had a charge 2, and a charge 3 replaced because the wristband disintegrated, so actually 4 purchases and 9 replacements, is 11 watches for the price of 4.

  • Mine hadn’t worked all morning, took it off for 5 minutes (not even) and read this article. Thought to myself, I’ll work on it when I get home. Put it back on for safe keeping and the screen was back on. Weird.

  • Mine has been blank for 3 days now, it’s been this way on and off for months since I bought it for my police training last October. I went from the Charge 2 to the Charge 3, bought it at SportChek and had to return the first one. Got the Ionic and that had massive issues, back to the Charge 3 and here I am with a blank screen. Still monitors my heart and steps, been great since I had a stroke a year ago (37 years old) >_< It often does this weird left to right display sway thing but doesn't turn on. I like Fitbit, I do, but don't really need a $1,000 watch like Garmin or some other (that's rent money right there).

  • Hi All,
    Had the same problem with my Charge 2. One moment it was working and then suddenly the screen went blank. Resetting the device as per Fiitbit team suggestion was a mistake, as you lose sync connectivity with your mobile device. If the tracker is working atleast you can sync the data and see stats on your mobile.

    If I remember correctly the screen went blank just after a firmware update and immediately after the Warranty period has expired. Fitbit chose to cite the Warranty expired reason for not providing a solution to fix the problem in my device. A search on the net showed several other devices had faced the same problem. Sometimes brands dont live upto our expectation, or it is just me having a bad experiene.

    • I was able to fix the blank screen issue twice using the reset during the warranty period. After the warranty term expired, the blank screen was permanent; conveniently not long after an update. I tried every method posted and nothing worked. Being an electrical and firmware engineer I find this highly suspect. Poor quality is one thing; intentionally sabotaging devices to prompt additional sales is unethical. Apparently, enough people are willing to continue purchasing these devices to offset the loss of business due to this practice.

      • I agree with your observations regarding intentional sabotaging. Not sure why Tech reviewers are not picking up on this, instead reating Fitbit has the best

  • I’ve had all the same problems, not charging, black screen and now if I have it plugged onto the charger it turns hot to the touch, I haven’t seen this problem before, my button won’t push in, the thing is hot and dead.

  • I am having the same issue with my charge 3. Screen is black and won’t power on. I have reset it multiple times and still don’t work.

  • The blank screen was just the start. Vertical lines appeared on the screen and despite rebooting they have not gone away – although, the screen no longer goes blank. The latest development is that the tracker and app are not synchronizing and the tracker ‘forgets’ the app. I have had to re-pair the tracker and app several times. However, a day later the tracker “forgets” and I am forced to go through the whole process again.

  • Fitbit Charge 3 only 6 months old no display now it won’t sync. Tried all solutions offered but may it rest in Fitbit peace.

  • Had my charge 3 since Xmas worked 2 weeks screen black. Tried all your hints.
    Held button down
    Tried changing clock face they all say not compatible to my “3”.
    Was chatting with someone and lost connection.
    Bought thru Amazon am very frustrated should I try and exchange .

  • I have bought 3 fitbits in the past 3 years each one I have had problems. The company doesn’t even bother to acknowledge my complains. I will never buy another, where is the after sale service? I will never recommend this product.

  • I have really tried to turn this on and it doesn’t work. Less than a year old. I really miss it, but it’s just money thrown away.

  • I bought my husband a fitbit charge 3 for Christmas. The battery is to last 7 days. His only holds a charge for 1 day! I think a new product like this should work. Have any solutions?

    • That sounds like it might be a faulty product. I would contact Fitbit support.

  • Fitbit charge 3, screen had gray streaks. Received replacement 35 days ago. Today screen was black and only vibrated. Would not reboot. Fitbit will not replace, wants me to buy a new unit. Maybe top rated, but quality is poor. Or are they sabotiging to force the consumer to buy a new unit?

    • My Fitbit 3 recently did same.. developer grey streaks still visible so kept using. Well now is very very dim. What can I do. Hard to see anything

  • This is my 5th Charge 3 in a year and half, because the Charge 3 is faulty, so because I paid for the warranty, every 4 months the screen just stopped working, so they kept sending me a replacement.

    I asked them to instead send an older model but they insisted they couldn’t do a switch model replacement. So every 4 moths or so I had to be contacting their customer service with the same problem for them to then send yet another replacement screen. It was very frustration. When this ones goes, as I’m sure it will soon as the information on the screen is very faded now, I will be switching to another company.

  • This is my last Fitbit ever. I had the Charge 2-3 and kids model for my 2 boys. I had problem with ALL of them. Now it’s black screen and no vibration at all. The watch is dead after just more than 1 year. My two kids Fitbit had corrosion problem on the charging connector. Also, all of our wrist band have broken within one year of normal usage. Fitbit is cheap. It works super well after one year and after you throw them away. Go green… ByeBye Fitbit. I am going back to Apple Watch.

  • Rebooting didn’t work for me but changing the clock face seemed to for a couple minutes and then it went blank again. I have had this Charge 3 for about a month. I have had multiple other FitBits with no issues. Oddly – I see on the history log that there was a firmware update the same day the device stopped working. Very disappointed and annoyed.

  • This is my second FitBit charge 3 and the second time the screen goes black. It went into the charger at 14% last night fine and came out black after charging. What is wrong with them? I’ve tried all the listed work around but none worked. What now FitBit?

  • Apparently Fitbit never solved this problem. I bought a Charge 3 at the end of 2019. After a couple of months the screen went dark. Fitbit sent a new device. Few months later the screen went dark again and once again they sent a replacement. And now, the 2. replacement went dark again. 3 devices in a row with the same problem. However, now fitbit tells me that the warranty expired and they won’t replace the device again. In other words, they are replacing defective device with other bad ones as long as the warranty goes and then they give you the finger. I’ll never buy from them again.

  • My Charge 3 is less than a year old and I THINK I purchased extended warranty thru Kohl’s but have no paperwork. Anyway to verify. My screen is black, does not appear to be charging at all with charger. I’m extremely careful with it. This company would be so far ahead if they would just make the customer happy & replace. Is there an 800 # to actually speak with a person?

  • Bought my charge 3 through Amazon Xmas 2 yes ago – Had a problem with stripes on the screen after a year, complained and they replaced. A year on and my screen has gone blank…. same response – out of warranty but have 35%off another one – cos I’ve got money like that to throw away on a yearly basis???? Absolute joke!!

  • 1st charge 3 bought xmas 2 years ago developed a striped screen
    Replacement has now gone black literally a year later! Fit bit offered 35% discount of a new one – as if I have that sort of money to throw away every year!!!!
    Just had this from them….

    ‘We will like to apologize for the experience you have had so far with our product. Surely this is not how we like our customers to feel.

    We highly appreciated your feedback, it is always good to know our customer’s opinion in order to improve our services.
    We remain at your disposition.

    If you have additional questions about your Fitbit device or service, visit

    CataRA and the Fitbit Team’

  • I am having this issue too now it came out of no where and nothing is working to fix it the POS

  • Same problem here. First Fitbit Charge 3 got horizontal lines after about 14 months, got an replacement and after about 7 months the display won’t fully light up so it’s not readable in outside conditions. 

    The same goes for the charge 3 of my wife, after 13 months the vibrations didn’t work anymore, got an replacement and after 7 months the same problem like mine that it doesn’t fully light up.

    It’s Fitbit policy that you only get one replacement and because they can see you already have received a replacement you end up after 20 months with 4 defective Fitbit Charge 3 after spending €300,-

  • I bought a fitbit charge 3 two years ago and immediately could not get it to interact with the app except to change screen layout. After about two months, the app started to tell me that my username or password was incorrect (both were saved to to my phone). I tried to reset my password but nothing ever showed up in my email (I checked all the folders even junk mail and nothing). So, I just ignored using the app and used it to monitor steeps and cardio. Last week my screen just started to go dark around the outer edge of the numbers, now I can’t make out anything on the screen just bits of white in darkness. This product is just as big a POS as my old surface pro 3.

  • This product is a complete load of rubbish. My Fitbit charge 3 failed after 13 months with a blank screen and I have tried both the reset and clock face but nothing.

  • Problem still persists. Tried all the troubleshooting and contact their helpdesk but they could not resolve it. Tracker still works with app bit no watch display. Watch is just out of warranty !!!!

  • I am not sure fitbit quality control is bad or they do it intentionally, my all fitbit wearables failed after a year or so. I stopped buying their products and my whole family said goodbye to fitbit products and switched to Garmin and apple watch.


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