A Fitbit Charge 5 and Luxe update that goes under firmware number 20001.188.58 fixes an issue that has cropped up with Samsung Flip & Folds.
The company has quietly unveiled this latest sofware refresh a few days ago without officially publishing the change-log. Which is not a great way of going about things. However, a bit of digging around reveals that Fitbit support channels have explained the reason for this rollout.
It seems the sync problem first appeared in early December following an Android 13 update for the Samsung Z Flip & Folds. Customers noticed that the Fitbits on their wrists have stopped playing nice with the Samsung phones. The issue does not affect other Android 13 smartphones. One user speculates that this is due to a flaw in the size of the Bluetooth packets in Flip and Fold devices. So a fix could, potentially, be issued by Samsung.
A Fitbit Charge 5 and Luxe have memory for up to a week of data. So a fix for the issue is quite urgent. At the moment all these customers have to rely on is the data that can be seen on the Fitbit itself. The app is useless as it is not pulling latest data.
A factory reset or clearing the app cache does nothing to fix the issue. The same is the case for other typical troubleshooting steps. But this latest firmware update that goes under the number 20001.188.58 supposedly does.
Essential reading: Top fitness trackers and health gadgets
We don’t have confirmation that this latest software does, indeed, resolve the problem. Also it is unclear at the moment whether there is any additional functionality with this release. Probably not, as Fitbit would have published by now a detailed log if that was the case.
But this has left users on social media and Fitbit forums asking the question what exactly has changed with this latest firmware update. Hopefully this article answers that question.
Like this article? Subscribe to our monthly newsletter and never miss out!