The recent crop of Fitbit smartwatches and fitness trackers all come with vibrating notifications. This is a useful function as it provides a discrete way of knowing when someone is trying to reach you. But sometimes not all works as it should.
Notifications should appear on your device when it’s near your phone (about 30 feet). Here’s what to do if they stop coming through or if the vibrations are not working.
Check that notifications are enabled on your Fitbit
If notifications are delayed or missing, start off by checking that notifications are enabled on your Fitbit. To do this, open the smartphone app, tap on the picture of your device to open the settings menu and open notifications.
Depending on your device, you’ll see a choice to enable calls, text messages, calendar events and individual third-party App notifications. Make sure the ones you are interested in are enabled.
|Charge 3, Inspire series, Ionic, Versa series||Calls, texts, calendar events within the hour, emails, and other push notifications from apps you choose|
|Alta series, Charge 2||Calls, texts, and calendar events|
|Flex 2||Calls and texts|
Some Fitbit devices have a Notification setting on the device itself. Check that this is on by pressing and holding the button on the clock screen (for Ace 2, Charge 2, Charge 3 and Inspire series), holding the top right button for a few seconds (Blaze), and holding the back button and swiping to the quick settings screen from the clock screen (on Ionic and Versa).
Make sure that your watch’s vibration motor is working
On Some Fitbit devices, such as the Versa, this can be done easily by going into Timers on the device and choosing Stopwatch. Tap the play icon to start. Your watch should vibrate. For devices without this function you can always test whether the vibration motor works via the alarm clock settings in the app or hourly reminders to move.
Make sure that all is ok with Bluetooth settings on your phone / Reset Bluetooth
Check that your phone’s Bluetooth connection is switched on. Your wearable communicates with your smartphone via Bluetooth for notifications, so needs this to be working properly. Simply go into the Settings screen on your smartphone, choose Bluetooth and make sure it’s toggled to the On position. If this is okay, open up the list of connected devices and check that your Fitbit is amongst these.
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One more thing you can do is turn off the Bluetooth on your smartphone. Wait around 10 seconds or so and then switch it back on. Open the Fitbit app to sync your smartwatch or fitness tracker.
Issue still not resolved? Keep reading.
Check Fitbit app’s permissions on your phone
The next thing to try is to to check that the Fitbit app has appropriate permissions in your phone’s settings. This is done by going into your smartphone’s settings, choosing Notifications and selecting Fitbit. Make sure the Allow Notifications tab is switched to the On position.
Restart the Fitbit app and your Fitbit device
Force quit the Fitbit app and then open it again. Whilst you at this, it’s a good idea to restart your Fitbit smartwatch or fitness tracker, as well. Instructions on how to do this can be found here.
Refresh notifications / set up notifications again
To refresh notifications, go to the today tab in Fitbit’s smartphone app and tap on your profile picture. Tap on notifications and switch all of them off. Restart your phone and enable all notifications back on.
Finally, you can also try setting up notifications again from scratch. Tell your smartphone to “forget the device” by removing the Bluetooth connection between the phone and your Fitbit. This is done in the Bluetooth settings on your phone. Then head over to the Fitbit app and set up notifications again.
Issue still not resolved?
Hopefully one of these fixes has worked. If not, you can always contact Fitbit’s Customer Support Team. They might offer additional solutions and if your device is faulty can start the warranty process.
The simplest way to do this is to go to contact customer care in the Fitbit app. Navigate to the trouble shooting section and select online chat.
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