Fitbit has pushed back shipping of its Luxe fitness tracker. Originally set for late May it is now expected ship sometime in June.
Some of those that have pre-ordered have received the following email.
Thank you for being one of the first to order our newest fitness and wellness tracker, Fitbit Luxe. We hope you’re as excited about it as we are!
We wanted to let you know we’re still putting a few finishing touches on the product experience, and we estimate you’ll receive your Luxe within the next few weeks.
We’re working hard to get you your tracker as soon as possible—and we promise it’ll be worth the wait!
The Fitbit team
This also goes on to offer users 50% off on a Luxe accessory.
It is not exactly clear why Fitbit has been hit with delays. It could be last minute ironing of bugs. This is the first time in recent memory that a Fitbit product has not shipped as originally set.
Most European retailers such as Amazon and FNAC/Boulanger (in France) have postponed the shipping date to the 1st of July. This has been amended from late May. A few retailers have not specified a date – just saying “to be announced”. In Australia, it has also slipped from late May to June. One local retailer in the country (The Good Guys) lists the date as July 7th.
Those that have enquired on the Fitbit live chat have been told there is no specific date. And that the team will let them know when the item is ready to ship.
The US Fitbit store has amended the release date to “ships in June”. So those living in the country may get their device before other regions. But once again, there’s no specific date.
The delay will be a disappointment to those that have pre-ordered. But it is good Fitbit is sending some direct communication to them with updates on the situation.
Luxe is arguably the most attractive wearable from Fitbit yet. It manages to pack lots of fitness tracking and health functionality (all the basics + stress, blood oxygen) into a slim body. This is made all the more attractive thanks to a sleek AMOLED touchscreen display. Luxe is rated 5 ATM as far as water-resistance and it will run for about 5 days on a single charge.
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