Image source: Fitbit

Fitbit users take to forums to vent about Charge 3 blank screen issue

Fitbit Charge 3 might be one of the best fitness trackers around, but it is not without its issues. The latest comes in the form of a blank screen problem. Luckily, there are a couple of things you can try that might resolve the issue.

Essential readingTop fitness trackers and health gadgets

Hundreds of frustrated users have taken to Fitbit forums and other social channels to complain about a blank/black display that’s plaguing their Charge 3. One of the threads currently has 368 posts!

The screen simply stops responding. The fitness tracker remains active, vibrates when buttons are pushed or notifications come through, and still syncs fine to the app. But you can’t see anything. For some the screen switches back on when plugged into the charger, for others it does not.

fitbit users take to forums to complain about charge 3 blank screen issue 1 - Fitbit users take to forums to vent about Charge 3 blank screen issue
Image source: Fitbit

Last week, a Fitbit forum moderator provided a workaround that consists of doing a simple reboot. This is also the suggested solution if your Charge 3 is not syncing, if it’s not responding to button presses, taps, or swipes or if it’s not tracking your steps and other stats.

A hard-reboot restarts the device, but does not delete any data. Simply slot your Fitbit into the charging cable and plug it in. Then press and hold the button on the left of its screen for 8 seconds. When you see a smiley icon and the tracker vibrates, your Charge 3 has restarted. You are now ready to use it again.

It is worth mentioning that this has not resolved the issue for everyone. So yesterday Fitbit offered another workaround. It consists of changing the clock face in the Fitbit app. It seems this may be the culprit in some cases. Once synced, your screen may spring back to life. If not, simply change the clock face back.

Both of these solutions are worth a go if you’re experiencing the problem. Hopefully Fitbit will sling a firmware update to Charge 3 users soon that will provide a permanent fix.

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71 thoughts on “Fitbit users take to forums to vent about Charge 3 blank screen issue

  • The restart workedvfor me. I truly hope Fitbit fixes the problem. This is my third type and I like it the best.

    Reply
    • All true to reboot the Fitbit charge have failed for me. The screen continues to remain black.Any better suggestions welcomed.

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      • Me too -sub-standard product!?

        Reply
        • Same. Screen change and reboot have both failed for me

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          • Have tried to rebot & change the clock face numerous times, but my fit bit charge 3 still has a blank screen. What else can I do? Fit bit is less than 1 year old??

      • Yes. Place it under your car tire and engage the car transmission.

        Reply
    • My fitbit IONIC suddenly stopped working. It is less than 2 years old and I honestly took good care of it. Not much feedback from fitbit on problem and/or resolution. Conclusion – 25% discount on next purchase. I click on the link for discount which redirects me to their website and end up paying more than what everyone else is paying due to holiday specials. Great discount. Frustrated client pays more with 25% discount than new client. Thanks for nothing.

      Reply
      • I have tried the reset and clock change……no luck here

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    • call fitbit or use chat… they will guide you on how to fix your charge 3, if they can’t fix it remotely, they will send you a replacement. It happened to me and fitbit is good that way.

      Reply
      • they were ZERO help for me- only 5 months out of warranty.

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      • Same happened to me, sending me a new one.

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    • This has happened on my charge 2 so not just limited to charge 3.
      First the HR monitor stopped working but the green led shone extremely bright. I could actually use it as a mini torch.
      This meant the battery was lasting around 8 hours rendering the watch useless along with the blank screen.
      Fitbits have been plagued with issues since they started tinkering with the app early last year and every single app update since then has caused an issue, with the blank screen being the latest in a long line of faults.
      I got fed up with their typical response being an offer of a discount on a new watch that will also suffer the same fate.
      I’ve ditched fitbit completely now for a Huawei and have so far had no issues whatsoever and even found it to be a better watch all round.

      Reply
    • This reboot worked for me.

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      • Glad it helped!

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    • I tried to restart and I’ve tried changing the clock face at least 15 to 20 times in the last 24 hours, it does not fix the problem of the Fitbit works, but the display face is blank. The Fitbit is only several months old so this is extremely frustrating. I’ve seen no other fixes on any form I’ve read in the last 24 hours.

      Reply
      • I’ve tired all the recommendations, changed the clock face, hard restart and disconnecting the device from the app via bluetooth disconnection and deleting app account….THE SCREEN IS STILL BLACK AND USELESS!!

        This Charge 3 is only 6 months old!!

        Reply
  • I have tried both solutions and neither work. My screen is still black. What can I do?
    Thank you,
    Jeri

    Reply
    • Fitbit hasn’t offered any further solutions. You can wait for a firmware update that will hopefully resolve the problem – or ask Fitbit for a replacement.

      Reply
      • Fitbit Charge 3. First unit had gray screen stripes end of March. Was sent a replacement unit 35 days ago. It completely stopped. Blank screen, no rebooting. Fit bit will not replace a replacement unit that only lasted 35 days, they want me to buy a new unit.

        Reply
        • Same thing here. My first Charge 3 lasted less than a year. The replacement failed at 6 mo. Would only replace watch one time. 25% off an online order. I can buy one for less in a store. Do you really think I would spend my money on an inferior product again?

          Reply
          • Yes I am thinking the same thing right now. Mine started this 3 weeks out of warranty. Do I really want to spend more money on an inferior product? 🙁

    • I tried the reboot and the clock face work around. Neither of them work. What now?

      Reply
      • Same with me, tried rebooting and clock face neither worked, phone will not sync either
        most disappointing

        Reply
    • Hi there. My fitbit charge 3 just went blank. I tried to plug in the charger but nothing happened. Just waiting for it to start. The display is not working.. Just conked off…

      Reply
  • My charge 3 screen went blank. It sync’d with the app. Just used the fix and saw the smiley face..It is back for now-but this should not happen on a device this nice.

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    • Agree! I’ve had mine 3 weeks, woke up to blank screen and spent hours trying to figure out what was going on….back on for now, but i’m worried it will just quit any minute! I love this one, but not happy about investing in something that has such a significant flaw.

      Reply
  • Mine doesn’t work with the restart nor can I change the clock face as it won’t bluetooth. I deleted the link and then tried to re-sync it – but guess what – nothing – wont sync 🙁

    Reply
  • my charger 3 screen,i can only see a notification and the screen display when I press on the side or touch the screen, before its comes on when I rotate your wrist?

    Reply
    • Hey Mr Chinedu

      My hubby had this issue. There is an option in settings to stop the display when you move your wrist to view it. Worked for us. It seems to turn itself off sometimes or maybe just sensitive when you scroll through options.

      Reply
      • I can’t find this setting

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      • I have had my fitbit charge 3 for 3 months. The screen has gone black, green sensor not working, and it wont sync to my phone. This thing was a big disappointment and luckly I got it at Target who found my charge and will give me store credit. Think I will just return it and get a samsung fit.

        Reply
  • I have actually had this same issue off and on with my Alta.

    Reply
  • My husbands charger 3 is not charging. It will not hold a partial charge but one day or less. Is there anyway it can be replaced???

    Reply
    • You can buy a new one on Amazon – it costs $5. It might not be the charger though – maybe the fitness tracker is faulty. Fitbit should replace it as its still under guarantee.

      Reply
  • Changing the clock face fixed the issue. Oh and I was able to change it back and my display still worked.

    Reply
    • How did you do this I can’t find any clock face on my Charge 3 to change.

      Reply
  • I have had the blank screen problem twice since I bought my Fitbit charge 3 more than a month ago. The first time, two weeks ago, I was able to restart it but the second time, yesterday, nothing helped, I tried repeatedly all the suggested solutions. I gave up and I brought the tracker back to the shop and got my money back.

    Reply
  • The restart while plugged in did not work for me but changing the clock face has worked! Changed the clock face on my phone and the screen has come back on like normal. Thanks! 🙂

    Reply
  • That is not the only product where Fitbit has failed its customers. Soooooo many owners are experiencing product failure just beyond the 365 day warranty period. Fitbit just says ‘thanks for letting us know. We invite you to buy another one.’ No corporate responsibility whatsoever.
    As a former Ionic owner I would never buy one of their products again. I am not the only one who feels like this. Just check out all of the complaints on their Fitbit community forum.

    Reply
    • “Fitbit just says ‘thanks for letting us know. We invite you to buy another one.’”

      I’m going to call a scam a scam. I’m on my second FB that died within must months of purchase. Both times, FB has given me the runaround with “fixes,” blaming the user and the iPhone app instead of their device. Their best solution to an issue that many users have is to tell them to buy another product. Please stop supporting this company — they are thieves.

      Reply
  • I have been having the same problem with mine for the last two days. I have done what the advice was to try and ‘fix’ the issue but nothing. So I thought I would be smart and remove the device from the app, now the stupid thing wont reconnect at all. It’s still on but I can’t sync it to the app. AAHH!! So frustrating, especially when it’s been your only watch for eight months now! Any suggestions other than buying a new one?

    Reply
  • I have the same problem as everyone else on this forum. Tried changing the clock face – no change. Tried holding the side button, but still have a black face. This is absolutely ridiculous. It is only 2 months old and we all have the same problem. I would never buy a new one – this is a huge issue with fitbit. I have spent sooooo much time trying to fix this stupid thing – very, very frustrating. Do you have a sensible suggestion other than suggesting I buy a new one!!!!!

    Reply
  • Hi I had the same issue for the second time, try holding the button down while being charge. The you will see a 🙂 face appearing. leave it on charge and should be GTG

    Reply
  • My first charge2 stpped working and was replaced for free untill that stopped working, my wife also had 3 charge 2, 2 replacements.
    My charge 3 has been replaced twice, and I am not using it anymore, I bought a Garmin.
    My wife has a charge 3 since februari, and stopped working again, first the screen went black like mine did twice, now it just stopped recordibg anything, time and messages are working.

    So either these watches are far to expensive ( 4 purchased and 7 times replaced for free!!) or it is just a bad product or it is a bad product and too expensive.

    and I forgot that we had a charge 2, and a charge 3 replaced because the wristband disintegrated, so actually 4 purchases and 9 replacements, is 11 watches for the price of 4.

    Reply
  • Mine hadn’t worked all morning, took it off for 5 minutes (not even) and read this article. Thought to myself, I’ll work on it when I get home. Put it back on for safe keeping and the screen was back on. Weird.

    Reply
  • Mine has been blank for 3 days now, it’s been this way on and off for months since I bought it for my police training last October. I went from the Charge 2 to the Charge 3, bought it at SportChek and had to return the first one. Got the Ionic and that had massive issues, back to the Charge 3 and here I am with a blank screen. Still monitors my heart and steps, been great since I had a stroke a year ago (37 years old) >_< It often does this weird left to right display sway thing but doesn't turn on. I like Fitbit, I do, but don't really need a $1,000 watch like Garmin or some other (that's rent money right there).

    Reply
  • Hi All,
    Had the same problem with my Charge 2. One moment it was working and then suddenly the screen went blank. Resetting the device as per Fiitbit team suggestion was a mistake, as you lose sync connectivity with your mobile device. If the tracker is working atleast you can sync the data and see stats on your mobile.

    If I remember correctly the screen went blank just after a firmware update and immediately after the Warranty period has expired. Fitbit chose to cite the Warranty expired reason for not providing a solution to fix the problem in my device. A search on the net showed several other devices had faced the same problem. Sometimes brands dont live upto our expectation, or it is just me having a bad experiene.

    Reply
    • I was able to fix the blank screen issue twice using the reset during the warranty period. After the warranty term expired, the blank screen was permanent; conveniently not long after an update. I tried every method posted and nothing worked. Being an electrical and firmware engineer I find this highly suspect. Poor quality is one thing; intentionally sabotaging devices to prompt additional sales is unethical. Apparently, enough people are willing to continue purchasing these devices to offset the loss of business due to this practice.

      Reply
      • I agree with your observations regarding intentional sabotaging. Not sure why Tech reviewers are not picking up on this, instead reating Fitbit has the best

        Reply
  • I’ve had all the same problems, not charging, black screen and now if I have it plugged onto the charger it turns hot to the touch, I haven’t seen this problem before, my button won’t push in, the thing is hot and dead.

    Reply
  • I am having the same issue with my charge 3. Screen is black and won’t power on. I have reset it multiple times and still don’t work.

    Reply
  • The blank screen was just the start. Vertical lines appeared on the screen and despite rebooting they have not gone away – although, the screen no longer goes blank. The latest development is that the tracker and app are not synchronizing and the tracker ‘forgets’ the app. I have had to re-pair the tracker and app several times. However, a day later the tracker “forgets” and I am forced to go through the whole process again.

    Reply
  • Fitbit Charge 3 only 6 months old no display now it won’t sync. Tried all solutions offered but may it rest in Fitbit peace.

    Reply
  • Had my charge 3 since Xmas worked 2 weeks screen black. Tried all your hints.
    Held button down
    Tried changing clock face they all say not compatible to my “3”.
    Was chatting with someone and lost connection.
    Bought thru Amazon am very frustrated should I try and exchange .

    Reply
  • I have bought 3 fitbits in the past 3 years each one I have had problems. The company doesn’t even bother to acknowledge my complains. I will never buy another, where is the after sale service? I will never recommend this product.

    Reply
  • I have really tried to turn this on and it doesn’t work. Less than a year old. I really miss it, but it’s just money thrown away.

    Reply
  • I bought my husband a fitbit charge 3 for Christmas. The battery is to last 7 days. His only holds a charge for 1 day! I think a new product like this should work. Have any solutions?

    Reply
    • That sounds like it might be a faulty product. I would contact Fitbit support.

      Reply
  • Fitbit charge 3, screen had gray streaks. Received replacement 35 days ago. Today screen was black and only vibrated. Would not reboot. Fitbit will not replace, wants me to buy a new unit. Maybe top rated, but quality is poor. Or are they sabotiging to force the consumer to buy a new unit?

    Reply
    • My Fitbit 3 recently did same.. developer grey streaks still visible so kept using. Well now is very very dim. What can I do. Hard to see anything

      Reply
  • This is my 5th Charge 3 in a year and half, because the Charge 3 is faulty, so because I paid for the warranty, every 4 months the screen just stopped working, so they kept sending me a replacement.

    I asked them to instead send an older model but they insisted they couldn’t do a switch model replacement. So every 4 moths or so I had to be contacting their customer service with the same problem for them to then send yet another replacement screen. It was very frustration. When this ones goes, as I’m sure it will soon as the information on the screen is very faded now, I will be switching to another company.

    Reply
  • This is my last Fitbit ever. I had the Charge 2-3 and kids model for my 2 boys. I had problem with ALL of them. Now it’s black screen and no vibration at all. The watch is dead after just more than 1 year. My two kids Fitbit had corrosion problem on the charging connector. Also, all of our wrist band have broken within one year of normal usage. Fitbit is cheap. It works super well after one year and after you throw them away. Go green… ByeBye Fitbit. I am going back to Apple Watch.

    Reply
  • Rebooting didn’t work for me but changing the clock face seemed to for a couple minutes and then it went blank again. I have had this Charge 3 for about a month. I have had multiple other FitBits with no issues. Oddly – I see on the history log that there was a firmware update the same day the device stopped working. Very disappointed and annoyed.

    Reply
  • This is my second FitBit charge 3 and the second time the screen goes black. It went into the charger at 14% last night fine and came out black after charging. What is wrong with them? I’ve tried all the listed work around but none worked. What now FitBit?

    Reply
  • Apparently Fitbit never solved this problem. I bought a Charge 3 at the end of 2019. After a couple of months the screen went dark. Fitbit sent a new device. Few months later the screen went dark again and once again they sent a replacement. And now, the 2. replacement went dark again. 3 devices in a row with the same problem. However, now fitbit tells me that the warranty expired and they won’t replace the device again. In other words, they are replacing defective device with other bad ones as long as the warranty goes and then they give you the finger. I’ll never buy from them again.

    Reply
  • My Charge 3 is less than a year old and I THINK I purchased extended warranty thru Kohl’s but have no paperwork. Anyway to verify. My screen is black, does not appear to be charging at all with charger. I’m extremely careful with it. This company would be so far ahead if they would just make the customer happy & replace. Is there an 800 # to actually speak with a person?

    Reply
  • Bought my charge 3 through Amazon Xmas 2 yes ago – Had a problem with stripes on the screen after a year, complained and they replaced. A year on and my screen has gone blank…. same response – out of warranty but have 35%off another one – cos I’ve got money like that to throw away on a yearly basis???? Absolute joke!!

    Reply
  • 1st charge 3 bought xmas 2 years ago developed a striped screen
    Replacement has now gone black literally a year later! Fit bit offered 35% discount of a new one – as if I have that sort of money to throw away every year!!!!
    Just had this from them….

    ‘We will like to apologize for the experience you have had so far with our product. Surely this is not how we like our customers to feel.

    We highly appreciated your feedback, it is always good to know our customer’s opinion in order to improve our services.
    We remain at your disposition.

    If you have additional questions about your Fitbit device or service, visit help.fitbit.com

    Sincerely,
    CataRA and the Fitbit Team’

    Reply
  • I am having this issue too now it came out of no where and nothing is working to fix it the POS

    Reply

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