Fitbit Charge 3 might be one of the best fitness trackers around, but it is not without its issues. The latest comes in the form of a blank screen problem. Luckily, there are a couple of things you can try that might resolve the issue.
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The screen simply stops responding. The fitness tracker remains active, vibrates when buttons are pushed or notifications come through, and still syncs fine to the app. But you can’t see anything. For some the screen switches back on when plugged into the charger, for others it does not.
Last week, a Fitbit forum moderator provided a workaround that consists of doing a simple reboot. This is also the suggested solution if your Charge 3 is not syncing, if it’s not responding to button presses, taps, or swipes or if it’s not tracking your steps and other stats.
A hard-reboot restarts the device, but does not delete any data. Simply slot your Fitbit into the charging cable and plug it in. Then press and hold the button on the left of its screen for 8 seconds. When you see a smiley icon and the tracker vibrates, your Charge 3 has restarted. You are now ready to use it again.
It is worth mentioning that this has not resolved the issue for everyone. So yesterday Fitbit offered another workaround. It consists of changing the clock face in the Fitbit app. It seems this may be the culprit in some cases. Once synced, your screen may spring back to life. If not, simply change the clock face back.
Both of these solutions are worth a go if you’re experiencing the problem. Hopefully Fitbit will sling a firmware update to Charge 3 users soon that will provide a permanent fix.
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