Fitbit Versa is a great timepiece. In fact it’s our recommended device for the average person looking for a fitness watch. But as good as it is, sometimes problems arise. Here’s what to do if you suddenly find your Versa won’t switch on.
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If you find you’re faced with this problem, you might take some comfort in the knowledge that you’re not alone. In fact there’s a pretty long thread about it on Fitbit’s Community Forum. A number of users have reported an issue where they left their device charging, only to find out it switched itself off and is refusing to turn back on. Or their device would simply go dead for no apparent reason, as dead as a dodo.
Luckily there are a few things you can try to resolve the issue.
Restart the device
The first thing you should always do when there’s a problem with the Versa is to restart your watch. This is quite easily done by pressing and holding the back (left) and bottom (right) buttons until you see the Fitbit logo on the screen. This should take about 10 seconds. Let go of the buttons.
Some users on the forum have suggested a solution where you hold down the buttons (all three buttons) for 10 seconds. One of them said this didn’t work but he kept the three buttons down for about three minutes and suddenly, the screen flashed up the Fitbit logo.
Has the battery been depleted?
Hopefully your fitness watch is back to life now. If not, perhaps there may be a problem with the charger and your Versa has simply run out of battery juice.
We’ve pulled together a guide on what to do if you Fitbit is not charging. The gist of it is that you should clean the tracker and charging cable, check if the USB port or electricity outlet is working, and make sure the tracker is properly aligned with the charging pins.
Issue still not resolved?
If none of this works, there is the chance your Versa is faulty or there is a problem with the charger. Which means you will need to replace one or the other with a new one. In this case it’s best to contact Fitbit’s Customer Support Team and start the warranty process.
The simplest way to do this is to go to contact customer care in the Fitbit app. Navigate to the trouble shooting section and select online chat.
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